Won’t install on my phone
First check the error guide on the Android page — it goes brand by brand. Still stuck? Send your phone model and the exact error, ideally as a screenshot.
Beta · free · not in app stores yet
No forms into the void. Write — a human replies.
There are no forms here on purpose: a form that goes nowhere is worse than no form. There’s email, and someone reads it. And if you’d rather skip the chat and get moving — Mo is on Telegram.
Email is for humans: questions, complaints, ideas. The bot is Mo, the assistant itself: it keeps your entries and sends reminders, but it doesn’t answer mail. There’s no support phone line or live chat.
What to write about
One address — but add a subject
That way it reaches the right person faster.
Ideas, gripes, “why is it like this?”
What’s missing, what drives you nuts, where Mo got you wrong. These get read most carefully — the app is still being shaped.
Data questions
What exactly is stored, where, on what legal basis and who it’s shared with. We reply within the legal deadlines.
Delete my account and data
You don’t need the app for this. Steps and timelines are on a separate page.
Found a bug on the site
A typo, broken layout, a dead link, a wrong number — tell us and we’ll fix it.
Partnerships
While we’re in beta the conversation will be short and honest — but go ahead and write.
Response times
How long you’ll wait
| Type of request | Deadline |
|---|---|
| Data request, Russia | up to 30 days — Art. 20 of Russian Federal Law 152-FZ |
| Data request, other countries | up to one month — Art. 12 GDPR |
| Account deletion | account and everything on the server — right when you ask |
| Everything else | no promised deadline, but we read and reply |
More on data in the privacy policy (in Russian), on deletion — on the account deletion page.